Renter Forms and Resources

Please select the form most relevant to your requirements:

Apply for a property – click here
Log & monitor maintenance – click here
Pet request form – click here
View all property & lease information – click here
Communicate with my property manager – click here

Urgent Repairs

The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs.

Please always contact us, even if it’s an urgent repair so that we can keep your rental provider informed. In the event of a life-threatening issue, please call 000 and notify us afterwards as soon as possible.

You can also refer to the CAV website for repairs in rental properties.

Repairs are either ‘urgent’ or ‘non-urgent’. Rental providers must make urgent repairs immediately. Rental providers must make non-urgent repairs within 14 days of getting a written request. There are rules for what happens if a rental provider ignores a request for a repair to be made.

Renters must continue to pay rent even if they are waiting for a repair to be made.

List of urgent repairs

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working a cooling appliance or service provided by the rental provider is not working

Non-urgent Repairs: For non-urgent repairs, it is important to advise your property manager in writing via email, detailing the nature of the issue, and outlining the type of maintenance or repairs you believe is necessary. These requests will be attended to as soon as is practicable. Tenants may be required to provide access to their property for the performance of maintenance/repairs.

PLEASE NOTE costs incurred from non-urgent works carried out at your property without prior consent from the owner/property manager are deemed your responsibility. Please also be aware that “after hours” and “public holidays” almost always incur higher than usual costs.

Tradesperson Contact Details for Urgent Repair

PLUMBER: Titan Plumbing 1300 450 460
ELECTRICIAN: Smillie Electrical 03 9069 9660
LOCKSMITH: Protek Locksmiths 0421 777 946
PLUMBING & ELECTRICAL: At Your Maintenance 03 9020 4633

ALL OTHER URGENT MATTERS: Esteem Group 1300 791 780

If any of these tradespeople are not available you can engage another local tradesperson to attend. For all other non-urgent maintenance issues, please notify your Property Manager via email and they will respond during business hours

Please email cre.vic@raywhite.com if you require any other information.